Customer Service Associate Job Description| Apply Right Now

• Job Title: Customer Service Associate Job Description
• Company: Accenture
• Degree: 12th Pass/ Any Graduate Can Apply
• Salary: Rs. 20,000 – 36,000/- PM
• Job Type: Full-time
• Location: Work From Home
• Experience: Freshers/Experienced Both Eligible.

Company Overview:

Accenture is a global professional offerings company that provides a broad variety of services and answers in approach, consulting, digital, era, and operations. With a robust commitment to delivering progressive and fee-driven offerings, Accenture is at the leading edge of supporting customers to navigate digital technology.

Customer Service Associate Job Description:

As a Customer Service Associate at Accenture, you’ll play a pivotal position in making sure a wonderful purchaser revels in. You may be the primary point of touch for our customers, addressing their inquiries, resolving issues, and presenting timely and correct facts.

This position calls for a patron-centric mindset, remarkable communication talents, and the capacity to collaborate successfully with inner teams.

Key Responsibilities:

1. Customer Interaction:

• Handle inbound purchaser inquiries via telephone, email, and chat in an expert and courteous manner.
• Assist customers with product statistics, order reputation, account control, and difficulty resolution.
• Provide correct and well-timed records to clients, making sure their wishes are met with a high level of delight.

2. Problem Resolution:

• Identify and troubleshoot patron problems, finding powerful solutions to meet their requirements.
• Collaborate with cross-useful teams to amplify and solve complex problems, ensuring a continuing purchaser experience.
• Document and track client interactions, problems, and resolutions for continuous improvement.

3. Product Knowledge:

• Stay updated on product capabilities, specifications, and updates to provide knowledgeable help to customers.
• Conduct product training periods for crew participants to beautify common customer support capabilities.

4. Communication:

• Communicate correctly with clients and inner groups, making sure readability and transparency in all interactions.
• Provide ordinary updates to customers regarding the status of their inquiries and resolutions.

5. Quality Assurance:

• Adhere to installed satisfactory standards and provider stage agreements (SLAs) to fulfill or exceed client expectancies.
• Participate in regular pleasant assurance critiques and training classes to beautify service transport.

6. Cross-practical Collaboration:

• Collaborate with other departments, including income, advertising, and technical aid, to cope with customer wishes holistically.
• Provide valuable insights and feedback to improve products, methods, and usual client satisfaction.

7. Continuous Improvement:

• Proactively identify areas for technique improvement and make contributions to the development of first-class practices within the customer service crew.
• Stay knowledgeable about industry traits and customer expectations to decorate service services.

Qualifications and Skills:

• High school diploma or equal; bachelor’s degree preferred.
• Proven revel in customer service or an associated subject.
• Strong verbal and written verbal exchange abilities.
• Excellent hassle-fixing abilities and attention to element.
• Ability to work in quick-paced and dynamic surroundings.
• Proficiency in the use of client relationship control (CRM) software programs and different applicable gear.
• Positive mindset and a dedication to delivering extremely good customer service.

Benefits:

1. Health and Wellness:

• Comprehensive medical insurance insurance, along with scientific, dental, and imaginative and prescient plans.
• Employee help program for private counseling and aid services.
• Wellness applications selling a wholesome paintings-existence stability.

2. Financial Well-being:

• Competitive earnings packages reflective of your talents and enjoy.
• Retirement financial savings plans with enterprise contributions.
• Performance-primarily based bonuses and incentives.

3. Professional Development:

• Ongoing education and development opportunities to beautify your abilities.
• Career development paths within the business enterprise for influenced individuals.
• Tuition repayment in addition to training and ability enhancement.

4. Work-Life Balance:

• Flexible painting schedules and far-flung painting alternatives, selling a healthy work-life stability.
• Generous paid days without work, which include excursions, vacations, and private days.

5. Employee Recognition:

• Recognition applications acknowledge extremely good overall performance and contributions.
• Opportunities to participate in enterprise-wide occasions and celebrations.

How to Apply:

Interested candidates have to put up their resume and a cover letter detailing their relevant revel in and why they’re an appropriate match for the location. Applications may be submitted through the Accenture careers portal or through [specified application method].

Click Here To Apply Online

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