Infosys today Walk in Interview in Pune | Best Opportunity
Infosys today Walk in Interview in Pune: Infosys is hosting a walk-in drive for the role of Service Desk Team Lead, responsible for overseeing and guiding a team in handling IT service desk tasks. Ideal candidates could have sturdy management, communication, and troubleshooting talents. The position gives opportunities for expert increase within Infosys’s dynamic surroundings.
- Position: Service Desk Team Lead
- Salary: Not Disclosed
- Company: Infosys
- Location: Pune, Maharashtra
- Qualification: Graduate
Interview Details:
Date & Time: 5th November – 6th November , 10.00 AM – 1.00 PM
Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number – 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college
Contact – Neha
About Company:
Infosys is an international leader in consulting, era, outsourcing, and next-generation digital offerings, founded in Bangalore, India. Established in 1981, the employer has grown to become a trusted companion for customers internationally, known for its progressive solutions in artificial intelligence, cloud computing, and digital transformation. Infosys emphasizes sustainable enterprise practices, satisfactory-driven offerings, and sturdy gaining knowledge of packages for personnel.
Job Description: Infosys today Walk in Interview in Pune
Infosys BPM is hiring a Service Desk Team Lead for a worldwide technical voice assist assignment based totally in Pune, Maharashtra. The decided-on candidate may be responsible for overseeing a crew in a technical aid environment, dealing with customer service operations, and ensuring good performance.
Responsibilities:
Team Leadership & Management:
- Led a group of at least 15 contributors in imparting technical help to worldwide clients.
- Coach, mentor, and expand team individuals to beautify skills and performance.
- Manage crew activities, such as useful resource-making plans, profession-making plans, performance assessment, and attrition management.
Customer Service Excellence:
- Handle person/client escalations, take possession of problems, and follow through till decision.
- Maintain regular inner and outside governance to fulfill service-degree agreements and cope with customer issues effectively.
Operations & Support:
- Work closely with operations managers to stabilize vital schooling and aid for the group.
- Keep the group informed of method updates and character and group overall performance goals.
Technical Support:
- Provide technical assistance, troubleshoot network troubles, and control VPN configurations.
- Use far-flung laptop tools, Azure, Active Directory, and MS Office 365 for powerful purchaser assistance.
Required Skills:
Technical Knowledge: Intermediate knowledge of network collaboration, VPN troubleshooting, Remote Desktop Connection (RDC), Azure, Active Directory, and Microsoft 365.
Customer Service Management: Experience in customer support operations, especially within a worldwide technical support environment.
People Management: Proven capacity to guide, motivate, and manage a crew successfully, with sturdy communication skills for training and mentoring.
Decision-Making: Ability to make knowledgeable decisions under pressure to keep service satisfactory and remedy escalated problems.
Qualifications:
Education: A full-time undergraduate or postgraduate degree from a recognized organization.
Experience: Minimum of 4 years in the technical guide, with at least 2 years in a crew lead position for a global provider table.
Certification: Possession of graduation finishing touch certificates and all mark sheets.
How to Apply:
Candidates interested in applying for this role are encouraged to walk in for an interview on November 5th, 6th, 12th, or 13th at Infosys BPM’s Gachibowli office in Hyderabad. Please carry a government-issued ID, and an updated resume with the candidate ID, and be prepared to discuss your technical and leadership experience in the field.
Benefits at Infosys:
Comprehensive Health and Wellness: Offers medical health insurance, and wellness packages, and gets admission to to on-website online health centers, promoting ordinary well-being.
Learning and Development: Extensive education via Infosys’ schooling platform, Infosys Lex, and opportunities to upskill with certifications.
Career Growth Opportunities: Clear career development, internal mobility, and mentorship programs to foster long-term increase in the corporation.
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