IT Technical Specialist Job at Telstra | Apply Right Now

An IT Technical Specialist oversees gadget upgrades, installations, and troubleshooting for hardware, software, and network troubles. They provide technical help, carry out diagnostics, preserve documentation, and ensure structures meet protection standards. Strong problem-solving competencies, technical know-how in IT infrastructure, and effective verbal exchanges with users and stakeholders are vital.

Job Role: IT Technical Specialist

Salary: 14.7 Lakhs per year

Location: Bengaluru, Karnataka

Company: Telstra

Qualification: bachelor’s degree

About Company:

Telstra Corporation Limited is Australia’s largest telecommunications and media organization, offering a wide variety of services inclusive of fixed and mobile networks, net, and subscription television. Founded in 1975, Telstra operates throughout Australia and the world over, providing connectivity solutions to purchasers, organizations, and governments. The employer is understood for its massive infrastructure, innovation in the telecommunications era, and commitment to digital transformation. Telstra additionally plays an enormous function in network engagement and company obligation and specializes in sustainability and digital inclusion initiatives. With a strong market presence and ongoing funding in a generation, Telstra continues to shape the telecommunications panorama in Australia and the past.

Role Overview:

As an IT Technical Specialist at Telstra, you’ll leverage 2-4 years of Salesforce management experience and certification to supply advanced technical solutions. Operating in a hybrid version from Bengaluru, you’ll pioneer progressive IT services, assisting Telstra’s international operations with a focus on IoT, 5G, and AI. Your position fosters consumer-centric improvements and device efficiencies, ensuring the most suitable performance and innovation in Australia’s leading telecommunications landscape.

Roles and Obligations Of IT Technical Specialist:

Technical Support:

Providing a frontline guide for hardware, software programs, and community-related troubles. This involves troubleshooting troubles, diagnosing problems, and enforcing solutions to limit downtime and preserve productivity.

System Administration:

Managing and keeping servers, networks, and related infrastructure. This includes configuring systems, making use of updates and patches, tracking overall performance, and making sure protection protocols are adhered to.

Implementation and Deployment:

Overseeing the implementation of recent IT structures or improvements. This includes planning the deployment procedure, trying out systems before launch, and coordinating with stakeholders to make certain an unbroken transition.

Security Management:

Implementing and keeping security features to guard the enterprise’s structures and information. This includes tracking for safety breaches, carrying out normal audits, and imposing safety regulations and procedures.

Documentation and Training:

Creating and retaining technical documentation, such as machine configurations and troubleshooting guides. Additionally, supplying training to stop-customers or colleagues on new technologies or systems to enhance universal IT literacy and performance.

Qualification:

An IT Technical Specialist typically requires a bachelor’s degree in Computer Science or a related field with 2-4 years of experience, is certified in Salesforce Admin/Developer, and is knowledgeable in Salesforce best practices and Telco products. Skilled in operational assist and agile environments, with sturdy verbal exchange and influencing skills.

Skills Required For IT Technical Specialist:

Technical Proficiency:

A deep understanding of IT systems, hardware, and software programs is important. This includes proficiency in operating systems (Windows, Linux, and so on.), networking (LAN/WAN, routers, firewalls), and programs (Office 365, Salesforce, and many others.). Strong troubleshooting capabilities to clear up complicated technical issues efficaciously are also essential.

Problem-Solving Abilities:

The ability to analyze issues, become aware of root reasons, and develop powerful solutions is essential. This entails now not only the simplest technical trouble-solving but additionally the ability to speak answers without a doubt to non-technical stakeholders.

Cybersecurity Knowledge:

With increasing cybersecurity threats, understanding of protection protocols, best practices, and the capability to enforce security features is vital. This includes expertise encryption, admission to controls, and chance detection/prevention.

Communication Skills:

Clear and powerful communique is important for conveying technical records to technical and non-technical audiences. This includes writing technical documentation, presenting consumer training, and collaborating with team contributors.

Adaptability and Learning Agility:

The IT landscape evolves rapidly, requiring specialists to stay updated with emerging technology and adapt to new environments. A willingness to analyze and speedy draw close to new concepts is essential for staying applicable and powerful within the function.