Sales Support Job at HSBC| Apply Right Now

• Job Role: Sales Support
• Salary: Not Disclosed 
• Location: Mumbai 
• Company: HSBC
• Qualifications: Any Graduate
• Experience: 1 – 4 years

ABOUT HSBC

HSBC is one of the world’s biggest banking and financial services organizations, serving thousands and thousands of customers globally. Founded in 1865 in Hong Kong and Shanghai, HSBC now operates in over 60 nations and territories.  The organization presents an extensive variety of offerings, such as retail banking, commercial banking, investment banking, wealth management, and worldwide markets. 

HSBC is known for its dedication to sustainability, and innovation, and for supporting worldwide trade and investment.  The enterprise’s global presence and diverse portfolio allow it to help customers navigate complex monetary landscapes. HSBC specializes in driving increase, resilience, and lengthy-term value for its customers, shareholders, and groups. With a robust reputation for reliability and financial knowledge, HSBC continues to steer in presenting banking answers that meet the evolving needs of individuals, organizations, and establishments worldwide.

Job Description:

A Sales Support role involves assisting the sales crew in achieving objectives by coping with administrative duties, making ready sales files, and dealing with patron inquiries. Key duties include processing orders, updating CRM systems, coordinating among departments, and making sure of easy conversations with customers. The function calls for interest in detail, sturdy organizational capabilities, and the capacity to prioritize obligations. Sales Support professionals may assist track stock, putting together reports, and maintaining consumer relationships. This function is important in optimizing sales operations and providing seamless aid to each internal team and clients

Role and Responsibilities of Sales Support:

The Sales Support role is designed to help the sales crew in handing over exceptional client experiences and accomplishing income goals with the aid of managing a variety of administrative, logistical, and customer support obligations. The duties vary however are indispensable to the general sales characteristic, ensuring clean operations and enabling sales representatives to awareness of selling.

Administrative Assistance

• Manage schedules and appointments for the sales group.
• Prepare sales documents together with quotes, contracts, and presentations.
• Maintain accurate and organized information on sales sports and communications.

Order Processing and Management

• Process incoming orders, affirm records, and enter facts into CRM systems.
• Coordinate with the inventory and logistics teams to ensure well-timed product shipping.
• Track order reputation and deal with any issues associated with success or transport.

Customer Service and Support

• Serve as the point of contact for client inquiries related to products, pricing, and order repute.
• Handle complaints or issues correctly, making sure a high stage of client pride.
• Follow up with customers and put up-buy to make certain satisfaction and identify opportunities for upselling.

CRM and Data Management

• Update and maintain the CRM machine with customer data, income sports, and interactions.
• Generate reports on income overall performance, patron facts, and traits.
• Analyze statistics to offer insights on income opportunities, bottlenecks, and enhancements.

Sales Coordination and Communication

• Serve as a liaison among the income crew and other departments consisting of advertising and marketing, finance, and operations.
• Assist in getting ready proposals, displays, and promotional materials.
• Organize income meetings and help coordinate crew efforts on key debts or tasks.

Sales Reporting and Documentation

• Track income performance metrics and offer everyday reports to the sales team and management.
• Maintain up-to-date know-how of products, offerings, and industry trends to assist the income crew in their efforts.

Skills for Sales Support:

Organizational Skills

• Ability to manipulate more than one responsibility and prioritize effectively.

Communication Skills

• Clear, expert communication with internal groups and customers.

Problem-Solving

• Strong analytical skills to address customer problems and procedure discrepancies.

Technical Proficiency

• Familiarity with CRM systems, MS Office Suite, and facts entry tools.

Customer Service

• Focus on offering excellent patron reviews and building lengthy-term relationships.

Attention to Detail

• Precision in managing statistics, order info, and consumer data.

Team Collaboration

• Ability to work pass-functionally with income, marketing, and other departments to ensure clean operations.

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