Zomato Jobs in India for 12th Pass| ₹16k-₹35k| Apply Now

October 22, 2024
By K Farheen
858
Jobs

Zomato Part-time Work From Home Jobs | Apply Right Now

Zomato Part-time Work From Home Jobs: The Zomato Remote Live Chat Associate function entails offering actual-time customer support via chat for order problems, bills, and inquiries. This work-from-domestic process calls for exceptional communication abilities, problem-solving skills, and a patron-first mindset.

Job Role: Remote Live Chat Associate
Location: Mumbai, Maharashtra (Remote)
Job Type: Part-time
Company: Zomato
Salary: ₹46,516–₹64,790 per month
Application Deadline: October 26, 2024

Zomato Part-time Work From Home Jobs

About Company:

Zomato is a leading international meals transport and eating place discovery platform, based in 2008 via Deepinder Goyal and Pankaj Chaddah. It connects customers with a wide variety of dining options, allowing them to explore menus, examine opinions, and order food for shipping or takeaway. With operations in more than one country, Zomato additionally gives services like desk reservations and Zomato Pro for discounts. The agency’s project is to offer higher food reports through its consumer-friendly app and complete meals environment.

Job Description: Zomato Part-time Work From Home Jobs

Zomato is searching for an inspired and skilled Remote Live Chat Associate to sign up for its customer service team. This role includes dealing with real-time client interactions, troubleshooting, and ensuring a continuing patron revels in via stay chat. As a crucial member of the Zomato crew, you’ll be the frontline contact for clients, presenting timely responses and hassle-fixing to maintain high pleasure levels.

Key Responsibilities:

Customer Interaction: You will reply to consumer inquiries via the stay chat device, ensuring quick, green, and accurate help. Whether it’s resolving a query, explaining a carrier, or helping with orders, your primary intention might be to provide terrific customer support.

Problem Resolution: Identify the middle troubles faced by clients and advocate appropriate answers. Whether coping with court cases, shipping issues, or app-associated queries, you may need to use your trouble-solving capabilities to ensure an advantageous outcome for the purchaser.

Product Knowledge: It’s essential to stay up to date on all of Zomato’s services, promotions, and services so that you can provide knowledgeable guidance.

Feedback Gathering: You will gather feedback from clients and relay these treasured statistics returned to the crew to aid continuous improvement efforts.

Performance Metrics: You can be predicted to meet man or woman and crew performance indicators, making sure high requirements in service transport and contributing to normal employer goals.

Zomato Part-time Work From Home Jobs

Required Skills & Qualifications:

Experience: A minimum of 4 years in a customer support function, ideally in the meals delivery or hospitality enterprise, is critical. Your past revel will help you apprehend the demanding situations and answers needed for maintaining a smooth stay chat service.

Education: A bachelor’s degree or equal revel is preferred, even though relevant customer support experience will also be considered.

Soft Skills:

Problem-Solving: The potential to speedy investigate a situation and provide a sensible solution is critical. You’ll need strong analytical abilties to troubleshoot numerous problems on the go.

Innovation: Creativity is important in identifying methods to improve procedures or beautify customer enjoyment. You’ll be recommended to suppose outdoor the container and recommend new thoughts.

Technical Proficiency: You ought to be comfortable using live chat software programs, CRM structures, and other equipment required for dealing with client interactions successfully. Familiarity with those systems ensures seamless service shipping.